Frequently Asked Questions
Everything you need to know about your MOMAX experience.
Does MOMAX offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are MOMAX products covered by a warranty?
All authentic MOMAX products purchased from our official store come with a 12-month limited warranty covering manufacturing defects.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's portal.
What is your return policy?
We offer a 30-day return window for items in their original packaging and unused condition. Please contact our support team to initiate a return request.
Are your power banks and chargers certified for safety?
Absolutely. All MOMAX charging products undergo rigorous testing and hold international safety certifications including CE, FCC, and RoHS.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital wallets depending on your region.